Do you ship internationally?
We sure do! We ship many products worldwide each day and have many happy customers in every corner of the globe.
How long does shipping take? We've successfully delivered over 10,000 orders to customers around the globe.
- Items will be processed and shipped within 1-2 days of purchase. Items will deliver in 14-30 days in US, and may take up to 60 days for international countries. You'll receive an email from us as soon as it ships with tracking info. International customers are responsible for any customs fees that may incur.
We DO NOT OFFER refunds while a product is in transit as it is already on the way to you.
How much does the shipping cost?
- Normal shipping is free. No hidden cost.
- Express Shipping is available for an additional cost. We will update express shipping soon, please inquire with questions.
Where are your products from?
- Our items are made domestically in the USA and across the globe.
- Our team will send you an email notification as soon as your item ships + with a tracking number.
What is your return policy?
- We FIRMLY stand behind our products. Please see refund page for specific details.
I didn't get all of my items.
- On occasion, we'll ship things separately to get your items to you as soon as possible.
Can I still make changes to my order after I have placed it?
- If you need to make a change to your order, please email us at email@example.com and we will do our best to help you. If your order has not been shipped yet, it should not be a problem to make changes. If your order has been shipped, you may return or exchange any items you do not wish to keep after you receive them.
Can I pay in my own currency?
- All of our prices on our website will checkout in USD (US Dollars). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issues processes the transaction. You can shop with your countries currency with the converter located on the top of the website homepage.
How secure is my personal information?
Woobie Kids adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Didn’t find what you were looking for? Contact us at firstname.lastname@example.org